?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.relation=http%3A%2F%2Fwww.badankebijakan.kemkes.go.id%2Frepositori%2Fid%2Feprint%2F1950%2F&rft.title=Pemahaman+Sumber+Daya+Manusia+Kesehatan+Puskesmas+tentang+Managemen+Data+Hubungan+Pelanggan+(Studi+Kasus+di+Puskesmas+Sebutu+dan+Puskesmas+Loa+Ipuh+Kabupaten+Kutai+Kartanegara%2C+Provinsi+Kalimantan+Timur&rft.creator=Sopacua%2C+Evie&rft.subject=WX+150-190+Hospital+Administration+and+Health+Facility+Administration&rft.description=Health+centers+(HC-s)+were+in+the+period+of+transition+into+business+institutions+and+therefore+it+needs+marketing+strategy+such+as+Customer+Relationship+Marketing+by+managing+data+of+patients+as+customers.+Understanding+the+customer+relationship+data+management+was+conducted+through+implementation+of+module+Entrepreneurship+in+Health+Services+with+Customer+Relationship+Marketing'.+The+objective+of+this+study+was+to+identify+the+understanding+of+human+health+resources+in+HC-s+about+customer+relationship+data+management+through+module+implementation.+++++++The+results+showed+that+in+learning+process+the+respondents+in+Loa+Ipuh+and+Sebulu+1+HC-s+were+on+the+category+of+less+understood.+But+in+the+coaching+process%2C+the+category+of+respondents+in+both+HC-s+was+understood.+One+of+the+reasons+was+that+coaching+process+helps+to+understand+the+data+management+in+the+implementation+process+through+discussion%2C+which+followed+by+problem+solving.&rft.publisher=Pusat+Penelitian+dan+Pengembangan+Sistem+dan+Kebijakan+Kesehatan&rft.date=2008&rft.type=Monograph&rft.type=NonPeerReviewed&rft.identifier=++Sopacua%2C+Evie++(2008)+Pemahaman+Sumber+Daya+Manusia+Kesehatan+Puskesmas+tentang+Managemen+Data+Hubungan+Pelanggan+(Studi+Kasus+di+Puskesmas+Sebutu+dan+Puskesmas+Loa+Ipuh+Kabupaten+Kutai+Kartanegara%2C+Provinsi+Kalimantan+Timur.++Project+Report.+Pusat+Penelitian+dan+Pengembangan+Sistem+dan+Kebijakan+Kesehatan.+++++