In autonomy era public health center demanded become customer-driven goverment that paying attention on needs and wants their peoples, emphasize service satisfaction asped. Therefore, health centers shall be more focus on marketing concept than selling concept. To be marketing concept accepted and can be operated by public health center, than should be done marketing encompassed: 1)marketing wa…
Health centre has the responsibility to give health services to community and developed them to actieve a healthy life. That was the reason that health services should be given with the best quality Customer oriented service quality was based on client oriented-provider efficient which was developed by Engenderhealth and in its development. This kind of quality was based on client oriented-prov…
Perkembangan struktur sosio-demografi penduduk dan infrastruktur Kota Depok yang pesat berpengaruh masalah kesehatan yang semakin kompeks. Pada era desentralisasi, Dinas Kesehatan Pemerintah Kota Depok dituntut memberikan pelayanan kesehatn masyrakat yang kualitas antara lain melalui pelayanan kesehatan tingkat primer di puskesmas. Penelitian ini bertujuan menganalisis mutu pelayanan puskesmas …